10-16-08

Hello from Motonation!!!!!!!
Well, if you are here you must have had a technical problem with your Sidi boot or Vemar helmet, for that we are truly sorry. Let us assure you that Motonation will do everything within its power to resolve your issue!

That said, before we begin, you should review Motonation’s limited warrantees on Sidi and/or Vemar products: “Sidi boots have a two-year warranty for manufacture defects. Vemar helmets feature a five-year warranty from manufacturing date. If Motonation determines that the product in question does have a material or construction defect then they will be repaired or replaced at no charge. Warranty is void if, in Motonation’s opinion, the product has been improperly maintained, misused, altered, crashed, damaged by improper motorcycle starting procedures or modified in any way, or if the usable life of the item has expired. We reserve the right to repair or replace, at our discretion, any valid warranty claim. This limited warrantee is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.”
Please note that wearing out Sidi soles is almost never considered a warrantee item, this is a wear and tear issue. Also any boot or helmet is considered past its usable lifespan and will not be considered for warrantee if it is five years old or more.
Ok, with the legal mumbo jumbo out of the way you should now know (be honest with yourself…) if your issue is one of normal wear and tear that Motonation may help you get repaired or a true warrantee problem that Motonation should review. That said please reference the various frequently asked questions (FAQ) below and proceed as recommended.

FAQ
Should I wash my boots/helmet before sending them?
     Come on now, do you take a shower before you see the doctor? Yes, of course clean them up or you will be charged $20 for our disgust at your total lack of respect for us.

Can I just return my boots or helmet to the shop I bought them at?
     Sidi: Yes, however don’t expect the shop to know exactly what is possible or how long it will be until you see your boots again off the top of their heads. This website page is the same data they access so please read this whole section for all your options.
    Vemar: Helmets are different; most dealers can help you resolve your issues with a helmet.

To resolve a normal wear and tear issue with your Sidi boot:
            Honestly Motonation has very few problems with Sidi boots. As a result we do not have a boot repair center in house. Most repairs can usually be handled close to your home town by a good cobbler or as most parts on a Sidi boot are replaceable maybe you can fix it yourself by purchasing the parts you need from your dealer or Motonation. If you do not want to pursue those options then Motonation recommends that you send your Sidi boot to Sole Performance (contact info below). By dealing with Sole Performance or your local cobbler directly you will have your Sidi boot repaired quickly and be back riding very fast.
Sole Performance
165 South El Camino Real, Ste K
Encinitas, CA. 92024
(760) 944-7433
(760) 944-0134
jim@factoryresole.com
http://www.factoryresole.com

To resolve a normal wear and tear issue with your Vemar helmet:
            With helmets there really no such thing as normal wear and tear. Either a helmet is still within its usable lifespan and it acceptable or its not. The only exception would be replacing a vent piece, a shield or a shield mechanism. These simple tasks should be able to be accomplished at home by referencing the instructions in your owner’s manual or by taking your Vemar helmet to your local shop for assistance.

To resolve a potential warrantee issue with your Sidi boot or Vemar helmet:
            Motonation’s goal with warrantee claims is fast and fair service for all Sidi and Vemar customers. Since the advent of email and digital cameras we have found that if we first receive an email with pictures and a description of your problem we can more quickly resolve the problem.
So please take a few pictures of the issue you have with your boot or helmet and email it to warranty@motonation.com along with the size of the item as well as any additional descriptive explanation or concerns that you may have along with your full and complete contact information. All emails will be answered within one business day.
What happens next you ask? Well, the options are:
A Sidi warrantee claim:

• If in Motonation’s opinion your Sidi warranty claim is valid, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your boots writing the RA# on the outside of the box and send them, along with a copy of your email, freight pre-paid to:
  Sole Performance
  165 South El Camino Real, Ste K
  Encinitas, CA. 92024
  When Sole Performance receives your boots he will repair them ASAP and send them back to you freight pre-paid. All costs of the repair will be billed to Motonation under this procedure. If it is determined by Motonation that the best course of action is to replace your Sidi boot then your old boots will be discarded and new pair will be sent no charge.

• If Motonation denies your Sidi warranty claim based on the above mentioned Limited Warrantee Motonation will email you back a link to the correct part you need to repair the problem yourself along with the option of sending your boot to Sole Performance for repair.

A Vemar warrantee claim:

• If in Motonation’s opinion your Vemar warranty claim is valid, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your helmet writing the RA# on the outside of the box and send them, along with a copy of your email, freight pre-paid to:

Motonation
1100 North Magnolia Ave. Ste A
El Cajon, CA. 92020
When Motonation receives your helmet we will repair or replace it ASAP and                                send it back to you freight pre-paid.

• If Motonation denies your Vemar warranty claim based on the above mentioned Limited Warrantee Motonation will email you back a link to the correct part you need to repair the problem yourself or take your helmet to your local dealer for repair.

If after considering the above options you would like to speak to Motonation’s warrantee – repair department please call 619-401-4100 ext 105. If we are unable to immediately take your call please leave a message with a description of the issue you have with your boots or helmet, your name, and number. All calls will be returned within one business day.

How long does the repair - warranty process take?

• Returning boots to Sole Performance be repaired. – Sole Performance should be able to receive your boots, repair them and get them back to you within two-three weeks.
• Returning a helmet to Motonation. – Motonation should be able to receive your helmet and resolve your issue and get the helmet back to you within two - three weeks.

AGV Sport

Standard 1-year warranty

Every AGV Sports products features a minimum of a one-year warranty for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.”

Pro-Gear 5-Year Warranty

AGV Sports Pro Gear products have a five-year warranty for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.